Cainiao Operation Control Specialist Liege (M,F,X)

Job Description

  • Support the business to achieve KPI
  • Handle abnormal situation in a warehouse, including implementation of periodic work such as abnormal handling, analysis, improvement points for breakthroughs, establishment of management mechanisms, to improve consumer and merchant experience together
  • Responsible for the customer complaints from the warehouse and merchant, analyze the reasons and coordinate resources for continuous improvement; formulate daily management and maintenance mechanisms for the validity period
  • Responsible for implementation of HQ’s ICQA project at the warehouse
  • Other tasks from the team manager

Job requirements

  • At least 1 year experience in quality management, e-commerce related quality experience is preferred
  • Problem solving skills and excellent communication skills across departments
  • Strong principle and ethics, excellent team work spirit, result driven and innovative skills
  • Excellent in Office software