Cainiao Product Operation Europe Supply Chain Team (M,F,X)

Job Description

About the Europe Supply Chain Team

As a big strategic move, CaiNiao made the decision in 2018 to choose Liege as the key logistics gateway for Alibaba’s business in the Europe countries. CaiNiao invested to build the first supervised warehouse – the eHub in Liege, and chartered flights that went directly from multiple cities in China to Liege. Since then the Liege airport traffic has jumped to top five ranking traffic airport in the entire Europe. In 2022, CaiNiao has logistics footprint in all 23 Europe countries and has built strong network that helps Chinese sellers to not only ship their commodities not only into the Europe but also from Europe back to China. Europe Supply Chain team aims to enable Chinese sellers with multiple End-to-End solutions, ranging from air-shipping, ocean freight to railway transportation.

About the role

The product operation solution specialist will be based in Liege, BE or Hangzhou, CN. Location is flexible. The product operation solution specialist is expected to understand the CaiNiao’s logistics SaaS product (i.e. CRM, OMS, TMS, WMS, etc). You are also expected to gather demands from the Europe Supply Chain sales team and initiate business requirement documents to the product team to leverage the strength of CaiNiao’s software technology and enable CaiNiao to provide better services and experience to our customers.

Job requirements

Basic qualification:

  • A bachelor degree in business, e-commerce, or supply chain major with renowned institutions
  •  Native in Mandarin speaking, have experience working in China
  •  Fluent English communicating skill (if Chinese, TEM-8 or TOEFL 105+ minimum)
  •  Minimum 5 years’ experience in e-commerce logistics company and are well equipped with extensive operational know-hows
  • Understand the use of logistics SAAS, and able to initiate BRD that enables the continuous improvement of the SaaS product, such as CRM, OMS, TMS, WMS etc
  • Able to collaborate with cross-functional teams with minimum aided effort and deliver high quality collective work result
  •  Have a good grasp of how Chinese cross-border e-commerce logistics work
  • Able to work under pressure, and keep positive mindset
  •  Able to work with ambiguity, and take ownership
  • Strong business acumen and/or analytical skills
  •  Efficient with use of Word, Excel, Powerpoint and comfortable to present to internal stakeholders in both English and Mandarin

Preferred qualification:

  • A master degree in in business, e-commerce, or supply chain major with renowned institutions, MBA a plus
  • Project management experience, PMP is a plus
  •  Ability to leverage lean concept to continuously improve the performance of the operational SaaS, Six Sigma Green Belt is a plus

This work will require some travel in in Europe countries, and potentially to China as well.