Technical Services Manager (M,F,X)

PURPOSE OF THE JOB

The Technical Services Manager is responsible for organizing and managing efficiently a department that will ensure continued airworthiness of the aircraft operated by ASLB by means of control of our in-house and subcontracted engineering parties and effective planning of the maintenance tasks, in view to achieve good operational reliability in the most cost effective way, with no compromises on safety.

KEY ACTIVITIES

Main tasks and responsibilities

  • Provide, for each aircraft type operated, an Aircraft Maintenance Program containing details, including frequency, of all maintenance required to be carried out, and for obtaining Authority (BCAA, AustroControl, ..) approval of the program and all subsequent amendments
  •  Ensure proper review of applicability and implementation of airworthiness directives, service bulletins and other technical documentation related to ASLB fleet and ensure the     implementation follow-up
  •  Ensure production and adequate review of the Reliability Program and results and decide on the implementation of proposed actions
  •  Study changes/revisions of Authority (EASA, FAA, BCAA, AustoControl, …) requirements/regulations
  •  Ensure root cause analysis, formulate Corrective and Preventive actions, produce and review occurrence investigation reports, all define measure for SAFA/ARC/BCAA/internal audit non-conformity reports, and ensure implementation of actions for a timely closure of allocated events/findings
  •  Review and approve the in-house maintenance procedures, technical instructions and technical information leaflets and ensure continual development of the maintenance schedule and that all technical data is accurately maintained to regulatory requirements
  •  Provide assistance and ensure the follow up within expected response times to all technical queries raised by MCC, Flight Ops, Ground Operations, Safety & Compliance, MRO’s, Customers, etc
  •  Analyze the fleet performances and prepare/distribute timely the fleet (monthly, 6-monthly reliability, component reports and internal/external customers KPI-reports
  •  Supervise qualitatively and timely the deliverables of the engineering subcontractor
  •  Ensure the availability and access to the latest revisions for the ASLB fleet applicable technical documents (e.g. OEM/STC holder manuals, CAME/TPM procedures, forms, ….)
  •  To ensure that the technical engineering-, planning and tech records teams for each domain, continually perform their duties
  •  Ensure the technical engineers, maintenance planner and technical records staff within their responsibilities keep the MIS (AMOS, Envision, …) updated
  •  To ensure continuous updates of the short- mid- and long term maintenance and fleet planning and optimize the fleet availability for minimum downtime balanced with the Customer requirements and AMP limits
  •  To ensure the timely preparation, review/approval (as applicable) of executable BOW’s, appropriate coordination with Logistics/MRO’s for the ASLB fleet Line & Base maintenance activities and/or positioning/handling flights
  •  Provide assistance/ensure follow up within expected response times to all planning/tech records related queries raised by MCC, Flight Ops, Ground Operations, Safety & Compliance, MRO’s, Customers, etc
  •  Ensure the SRP/technical records are collected, accurately processed, filed and archived as per the ASLB standard
  •  Ensure the aircraft utilization reports for Lessors and Suppliers are timely produced and distributed
  •  Ensure for continuous optimization of maintenance work packaging based upon the Aircraft Maintenance program and forecast to minimize downtime and cost, comply to Customer requirements and Regulatory requirements
  • Ensure to assist and assign members of the department to support the aircraft delivery and redelivery processes
  •  Assist as required Fleet Manager and Procurement Manager with contracting processes, aircraft leasing reviews and contract/performance review meetings
  •  Ensure that an environment is created; working together, encouraging new ideas/self initiatives to improve the current way of working
  •  Ensure that the department is adequately staffed with suitable experienced, and trained/qualified personnel, provide inputs for the Technical Department training plan
  • To ensure that the responsibilities and objectives are clearly defined/shared and understood for all staff
  •  Organize coordination meetings with his staff to delegate, monitor progress, or prepared decision of activities
  •  Conduct individuals staff appraisals at least twice per year and define personal development plans
  • Manage all special projects that have been allocated by the Technical Director

Important meetings

  •  Daily Maintenance Meeting (08:30, 10:30, 15:00); ensure active participation of the team
  •  Weekly Management meetings
  •  Flight schedule meetings with Commerce, OCC, Planning for both Long & Short Haul operations
  •  Weekly Maintenance/Fleet planning meetings (Mon 11:15; C-checks Wed 11:00)
  •  Weekly performance meetings 737/747; on request
  •  T-SCAG meeting
  •  Chair Engineering & Reliability meetings for in-house activities, with Subcontracting parties (ESS, …), Suppliers

 

Communication

  • To develop and maintain a strong relationship and communicate with other departments and subcontractors,
    Customers, internal departments and suppliers in order to ensure effective and efficient co-operation and achieve
    goals/ improve overall company performance.

REQUIREMENT & QUALIFICATIONS

  • Academic Bachelor or Master in Engineering, or equivalent
  •  Several years’ (5-7 yrs) experience with similar (Boeing) aircraft type(s)
  •  Technical aviation background with at least 10 years previous experience within a CAMO environment
  •  Experience in a technical management position
  •  Good knowledge of EASA & FAA regulations
  • Proven managerial and leadership skills, ability to coach, motivate and direct a team
  •  Team-player with customer, performance driven and continuous improvement orientation
  •  Able to demonstrate accuracy, analytical skills, ability to improvise/come up with ideas
  •  Work systematically, keeping helicopter overview, able to set priorities, meet deadlines, work under pressure
  •  Ability to communicate at all levels, clearly/factual and persuasive manner, ability to listen
  •  Computer literate, MS Office, experience with MIS (AMOS/ is a plus), with good administration skills
  •  Good command of the English and French languages (written and spoken)
  • Have a professional attitude, respecting confidentiality and Company/Aircraft data security
  •  To take initiative to propose areas of improvement
  •  Leadership; can represent the Company

TERMS AND CONDITIONS

  • Contact outside office hours/during weekends/bank holidays or at night when required to support the operation
  •  Available to travel in Belgium and abroad
  • Permanent contract
  •  Full time job – Office hours